Trojan

Apple closes its eyes, puts its fingers in its ears, and pretends Mac Defender doesn’t exist

by Kenny Hemphill on 19 May 2011 in Comment

Apple has instructed employees taking calls from Apple Care customers not to help them remove the Mac Defender malware, according to a leaked document.

An internal memo, published on ZD Net, explains that:

AppleCare does not provide support for removal of the malware. You should not confirm or deny whether the customer’s Mac is infected or not.

Reps are told that they can help only if Mac Defender has been downloaded but not installed, at which point they should tell the customer to ‘quit the installer and delete the software immediately.’

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‘Mac Security’ Trojan adds to Apple malware worries, but not much

by Adam Banks on 6 May 2011 in Analysis

While Windows PCs are plagued with myriad varieties of malware, making anti-virus protection essential, Apple users have traditionally had very little to worry about. Recent reports of a Trojan calling itself Mac Defender have provoked headlines crowing about Apple users no longer being immune to the threats faced by everyone else, but this isn’t the [...]

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