mac defender

Apple has instructed employees taking calls from Apple Care customers not to help them remove the Mac Defender malware, according to a leaked document.

An internal memo, published on ZD Net, explains that:

AppleCare does not provide support for removal of the malware. You should not confirm or deny whether the customer’s Mac is infected or not.

Reps are told that they can help only if Mac Defender has been downloaded but not installed, at which point they should tell the customer to ‘quit the installer and delete the software immediately.’