apple care

Apple to hold iPhone 5 launch event on October 4

by Kenny Hemphill on 21 September 2011 in News

Apple will hold a ‘big media event’ on October 4, according to All Things Digital. The Wall Street Journal blog reports that according to its sources, the event would be the scene for the launch of the iPhone 5.

Read more →

Samsung Galaxy tablet EU ban overturned

by Kenny Hemphill on 16 August 2011 in News

A court in Dusseldorf has lifted the injunction it granted Apple last week, which prevented Samsung from selling its Galaxy Tab 10.1 in all European Union countries except the Netherlands.

The initial injunction banned Samsung’s Korean-based parent company and its German subsidiary from selling the Galaxy Tab 10.1 in the EU.

Read more →

Apple closes its eyes, puts its fingers in its ears, and pretends Mac Defender doesn’t exist

by Kenny Hemphill on 19 May 2011 in Comment

Apple has instructed employees taking calls from Apple Care customers not to help them remove the Mac Defender malware, according to a leaked document.

An internal memo, published on ZD Net, explains that:

AppleCare does not provide support for removal of the malware. You should not confirm or deny whether the customer’s Mac is infected or not.

Reps are told that they can help only if Mac Defender has been downloaded but not installed, at which point they should tell the customer to ‘quit the installer and delete the software immediately.’

Read more →
>