News 

The new Virtual Knowledge Base combines a standard combination of answers to common and not-so-common problems with a self-service portal, where registered users can both log problems and provide comments on other users' queries.

The knowledge base allows customers to access technical articles and find explanations for application and includes a background section with in-depth technical explanations of software features.

“The point of including a background section for each solution is to offer customers more than a static and simplistic listing of software issues,” said Craig Lanning, solutions manager for the Virtual Knowledge Base Team. “We wanted to create a dynamic tool that contains information that can help customers build their own technical understanding of particular software issues or behaviours. That way, if a similar production issue comes up in the future, they will know right away how to handle it.”

The new services are online at quark.com/service/desktop/support.